" Hi, I'm Anna and I'd love to introduce you to Smart Assistant. "
Smart Assistant provides unprecedented intelligent conversational flows and goes beyond scripted replies—delivering natural, intelligent conversations by understanding your products, your customers, and your way of working.
Improve your business instantly by boosting sales and enhancing your customer support and satisfaction.
No more endless processes, complex prompts, manual setups and headaches. Smart Assistant is built to cut effort, reduce costs, and free your team from repetitive and unproductive tasks.
It is not the first bot... It is the best!
" Hi, I'm Anna and I'd love to introduce you to Smart Assistant. "
Super easy integration
Intelligent and human conversation flows
Personal Shopper: (advanced details, product and outfits recommendations, our Size Adviser engine included, and much more.)
Smart and full traceability: orders, returns, refunds, exchanges, etc.
Marketing AI: Notifications, Size Adviser, campaigns, etc.
Content AI: Account, payments, legal, transactions, processes, countries, etc.
Multi-language, multi-profile, multi-platform and feedback system included.
Customer Support · Agent hub and integration with third parties
Store Finder: Shop search and map display with all information, stock, click & collect option, etc.
Analytics Lab: All about KPIs, conversations, improvements points, feedback, etc.
First, shift your mindset:
Forget rigid chats that answer with no logic or context.
Forget about creating never-ending flows, complex prompts, and their constant maintenance.
Deliver a personal assistant for every customer, trained on your brand, catalog, and user profile. Suggest products, complete looks, and answer detailed product questions.
Unlike a human, Smart Assistant is smarter, faster, and always available. It supports shoppers 24/7, never tiring, never resting, always ready to help.
A game-changing asset for your business.
Boost your conversions
Increase conversions against size charts
Increase your
average cart size
Increase your customers loyalty
Reduce purchase decision-making time
Reduce support costs and human resources
From purchase support to returns, personalization, and sales optimization—Smart Assistant adds value at every stage of the customer journey.
Engage with natural conversations—just like talking to a human.
Boost sales with a dedicated, AI-powered personal shopper.
Cut recurring issues and costs, and free your team for higher-value tasks.
Smart Assistant does not just reply, it creates natural, human-like conversations. It understands context, adapts instantly, and makes every interaction feel effortless.
Human-like conversations.
Context-aware, accurate answers.
Adaptive and intelligent flows.
Smart Assistant handles product questions and gives personalized recommendations (style, size, availability, price, etc.) helping customers choose with confidence.
Technical answers on product details.
Smart product and outfit recommendations.
Customised advanced searches.
Smart Assistant raises the bar in operational traceability—providing clear, intelligent communication for every step of your logistics and customer journey.
Order and return tracking.
Tracking of exchanges, refunds, and more.
Integration with any logistics or transport provider.
Make every conversation a campaign opportunity. Share tailored promotions, product launches, and seasonal offers—always relevant, always on time.
Personalized on-site campaigns.
Promotions and seasonal launches.
Push campaigns across channels.
Smart Assistant integrates our Size Adviser technology to guide every shopper to the right fit, reducing returns and boosting confidence in purchase decisions.
Built-in Size Adviser engine.
Personalized recommendations by profile and product.
Works across all categories, genders, and ages.
Smart Assistant empowers your loyalty and retention strategy by resolving any query related to promotions, discounts, or rewards—ensuring customers always feel valued.
Information on loyalty cards and gift cards.
Support for discounts, campaigns, and special offers.
Assistance with usage, applications, and issues.
Smart Assistant becomes your knowledge hub, delivering clear answers on policies, orders, payments, and account issues: always accurate, always on brand.
Information on eCommerce policies.
Support on orders, shipments, payments, refunds and more.
Account and access assistance.
Help customers easily locate and connect with your physical stores: complete with details, stock availability, and service options.
Nearby store search.
Find by location, postcode, or city.
Full details for each store.
Agent Hub is the dedicated platform where your human agents take over escalated conversations. It centralizes interactions, giving teams full visibility and control to resolve complex cases efficiently.
Conversations are transferred to agents according to defined parameters: critical incidents, degree of user emotions, specific topics, etc.
Handle multiple conversations from a single dashboard.
Ensure seamless transitions between AI and human agents.
Provide consistent, branded responses across all interactions.
Embed Smart Assistant in minutes. Compatible with all platforms and frameworks, built for every channel, and fluent in any language for a consistent experience everywhere.
Smart Assistant connects seamlessly across all channels where your customers interact (Web, App, Social networks, or Messaging apps).
Unified conversations across web, app, social, and messaging channels.
Consistent experience and responses no matter the touchpoint.
Centralized data to personalize interactions and improve performance.
Smart Assistant adapts to multiple user profiles within the same user, offering tailored recommendations and personalised guidance for each individual, family member or different buyer profile.
Separate profiles for each user.
Personalized size, product, and outfit recommendations per profile.
Ongoing learning that adapts to each user’s behavior and history.
Smart Assistant speaks your customers’ language. No manual translations, no duplicated content: just fluid, natural conversations in any language, across all markets.
Instant multilingual conversations without extra setup.
Automatic adaptation to regional terms, styles, and contexts.
Consistent customer experience worldwide.
Smart Assistant integrates with any eCommerce platform, system, or provider, connecting to your existing ecosystem to deliver answers backed by real-time data.
Integration with order, return, and ticketing systems.
Access to payments, catalogs, logistics, and inventory.
Unified user data to personalize every conversation.
Smart Assistant Dashboard centralizes every conversation and interaction, transforming them into actionable business intelligence. From sales performance to customer support efficiency, gain full visibility of how your assistant drives growth across all channels and markets.
Our dashboard combines metrics on conversion impact, customer engagement, and operational efficiency with audience insights such as profiles, languages, and geographies. It also surfaces trends and areas for improvement, giving you a clear view of friction points and opportunities.
With Size Adviser already integrated, it is only necessary to add the new 2 lines to use the Smart Assistant API. But the bot cannot make things up, so we recommend to check the content and information provided by your eCommerce.
Our clients highlight the value of a truly personalized service—from onboarding and product analysis to benchmarking, monitoring, and continuous improvement. Every step is designed to maximize results and simplify operations.
Today, Smart Assistant powers over 3,000 brands in more than 150 countries and 25 languages. Built to work on any platform, channel, or technology, it integrates seamlessly with international standards and systems, ensuring reliability and scalability worldwide.
We develop products with and for our customers in order to help them improve their business in the different pains of their day to day life:
size, stock, price, logistics, etc.