" Hi, I'm Anna and I'd love to introduce you to Smart Assistant. "
AI-powered chatbot
Smart Assistant
Smart Assistant provides unprecedented intelligent conversational flows and goes beyond scripted replies—delivering natural, intelligent conversations by understanding your products, your customers, and your way of working.
Improve your business instantly by boosting sales and enhancing your customer support and satisfaction.
No more endless processes, complex prompts, manual setups and headaches. Smart Assistant is built to cut effort, reduce costs, and free your team from repetitive and unproductive tasks.
It is not the first bot... It is the best!
Personal Shopper Sample 1
Discover the full power of Smart Assistant
Super easy integration
Intelligent and human conversation flows
Personal Shopper: (advanced details, product and outfits recommendations, our Size Adviser engine included, and much more.)
Smart and full traceability: orders, returns, refunds, exchanges, etc.
Marketing AI: Notifications, Size Adviser, campaigns, etc.
Content AI: Account, payments, legal, transactions, processes, countries, etc.
Multi-language, multi-profile, multi-platform and feedback system included.
Customer Support · Agent hub and integration with third parties
Store Finder: Shop search and map display with all information, stock, click & collect option, etc.
Analytics Lab: All about KPIs, conversations, improvements points, feedback, etc.
One step,
endless impact
First, shift your mindset:
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Forget rigid chats that answer with no logic or context.
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Forget about creating never-ending flows, complex prompts, and their constant maintenance.
Deliver a personal assistant for every customer, trained on your brand, catalog, and user profile. Suggest products, complete looks, and answer detailed product questions.
Unlike a human, Smart Assistant is smarter, faster, and always available. It supports shoppers 24/7, never tiring, never resting, always ready to help.
A game-changing asset for your business.
Smart Assistant performance
Boost your conversions
25%
Increase conversions against size charts
317%
Increase your
average cart size
22%
Increase your customers loyalty
10%
Reduce purchase decision-making time
21%
Reduce support costs and human resources
71%
Impact on your eCommerce
Smart Assistant drives growth across your eCommerce
From purchase support to returns, personalization, and sales optimization—Smart Assistant adds value at every stage of the customer journey.
Turn conversations into measurable results
Engage with natural conversations—just like talking to a human.
Boost sales with a dedicated, AI-powered personal shopper.
Cut recurring issues and costs, and free your team for higher-value tasks.
Smart conversations
Intelligent conversation flows
Smart Assistant does not just reply, it creates natural, human-like conversations. It understands context, adapts instantly, and makes every interaction feel effortless.
Human-like conversations.
Context-aware, accurate answers.
Adaptive and intelligent flows.
More sales and fewer returns
Personal Shopper
Smart Assistant handles product questions and gives personalized recommendations (style, size, availability, price, etc.) helping customers choose with confidence.
Technical answers on product details.
Smart product and outfit recommendations.
Customised advanced searches.
Reduces resource costs
Full Traceability
Smart Assistant raises the bar in operational traceability—providing clear, intelligent communication for every step of your logistics and customer journey.
Order and return tracking.
Tracking of exchanges, refunds, and more.
Integration with any logistics or transport provider.
Targeted campaigns
Marketing AI
Make every conversation a campaign opportunity. Share tailored promotions, product launches, and seasonal offers—always relevant, always on time.
Personalized on-site campaigns.
Promotions and seasonal launches.
Push campaigns across channels.
Sizing
Size Adviser engine
Smart Assistant integrates our Size Adviser technology to guide every shopper to the right fit, reducing returns and boosting confidence in purchase decisions.
Built-in Size Adviser engine.
Personalized recommendations by profile and product.
Works across all categories, genders, and ages.
Loyalty
Promotion & Discounts
Smart Assistant empowers your loyalty and retention strategy by resolving any query related to promotions, discounts, or rewards—ensuring customers always feel valued.
Information on loyalty cards and gift cards.
Support for discounts, campaigns, and special offers.
Assistance with usage, applications, and issues.
Smart library
Content AI
Smart Assistant becomes your knowledge hub, delivering clear answers on policies, orders, payments, and account issues: always accurate, always on brand.
Information on eCommerce policies.
Support on orders, shipments, payments, refunds and more.
Account and access assistance.
Stores
Store Finder
Help customers easily locate and connect with your physical stores: complete with details, stock availability, and service options.
Nearby store search.
Find by location, postcode, or city.
Full details for each store.
Agent hub! for Human agents
Agent Hub is the dedicated platform where your human agents take over escalated conversations. It centralizes interactions, giving teams full visibility and control to resolve complex cases efficiently.
Conversations are transferred to agents according to defined parameters: critical incidents, degree of user emotions, specific topics, etc.
Handle multiple conversations from a single dashboard.
Ensure seamless transitions between AI and human agents.
Provide consistent, branded responses across all interactions.
Super easy integration
The most powerful chatbot with just 2 lines of code
Embed Smart Assistant in minutes. Compatible with all platforms and frameworks, built for every channel, and fluent in any language for a consistent experience everywhere.
Omnichannel experience
Multi-Channel
Smart Assistant connects seamlessly across all channels where your customers interact (Web, App, Social networks, or Messaging apps).
Unified conversations across web, app, social, and messaging channels.
Consistent experience and responses no matter the touchpoint.
Centralized data to personalize interactions and improve performance.
User personalization
Multi-Profile
Smart Assistant adapts to multiple user profiles within the same user, offering tailored recommendations and personalised guidance for each individual, family member or different buyer profile.
Separate profiles for each user.
Personalized size, product, and outfit recommendations per profile.
Ongoing learning that adapts to each user’s behavior and history.
Advanced engine
Multi-Language
Smart Assistant speaks your customers’ language. No manual translations, no duplicated content: just fluid, natural conversations in any language, across all markets.
Instant multilingual conversations without extra setup.
Automatic adaptation to regional terms, styles, and contexts.
Consistent customer experience worldwide.
Connect with everything
Multi-Platform
Smart Assistant integrates with any eCommerce platform, system, or provider, connecting to your existing ecosystem to deliver answers backed by real-time data.
Integration with order, return, and ticketing systems.
Access to payments, catalogs, logistics, and inventory.
Unified user data to personalize every conversation.
Technology & Innovation
One platform.
All your insights.
Smart Assistant Dashboard centralizes every conversation and interaction, transforming them into actionable business intelligence. From sales performance to customer support efficiency, gain full visibility of how your assistant drives growth across all channels and markets.
Our dashboard combines metrics on conversion impact, customer engagement, and operational efficiency with audience insights such as profiles, languages, and geographies. It also surfaces trends and areas for improvement, giving you a clear view of friction points and opportunities.
Super easy integration
The best chatbot with only 2 lines of code
With Size Adviser already integrated, it is only necessary to add the new 2 lines to use the Smart Assistant API. But the bot cannot make things up, so we recommend to check the content and information provided by your eCommerce.
Product & Customer Service
What our clients say about our technology and service
Our clients highlight the value of a truly personalized service—from onboarding and product analysis to benchmarking, monitoring, and continuous improvement. Every step is designed to maximize results and simplify operations.
Today, Smart Assistant powers over 3,000 brands in more than 150 countries and 25 languages. Built to work on any platform, channel, or technology, it integrates seamlessly with international standards and systems, ensuring reliability and scalability worldwide.
David Martin
CEO at Tradeinn
“Usizy quickly became the best partner we could find in significantly boosting sales, reducing returns and improving our stock, all with consistent, extraordinary service. Usizy Solutions is our platform in more than 350 brands”
Javier M. Rubio
GM of International Ecommerce
“We tested and decided to add their solution to all of our eCommerces for football and sports leagues in over 30 brands. uSizy provides an essential product for any eCommerce today, and has proven to be a proactive and reliable partner”
David Alayón
exHead of Innovation at Inditex
“Usizy has become the ideal solution, significantly impacting returns and sales, transforming complexity into simplicity.
Their services are game changer for fashion retailers. Easy integration and huge business impact.”
Halil Çelik
Director of eCommerce at Black Noble
“The perfect tool for our goals in every country. We have also increased the number of countries where we make sales equivalent to our sales conversion rate. Fast communication and solution oriented. Congratulations Usizy.”
Adrien Giroudon
CEO at xSuit
“After only 2 months of use, we noticed a big reduction in the number of tickets due to size issues. The majority of customers use the Usizy module which is very easy to use. The price is very competitive compared to other modules.”
Nacho Rivera
CEO at Blue Banana
“At Blue Banana, we have always focused on offering a perfect shopping experience for our customer taking care of every detail. Since working with Usizy this goal is more than fulfilled and behind a great tool there is a wonderful team.”
Laura González
exHead of Growth at Facebook
“Usizy not only solves the sizing problem but complements merchants and retailers with extra value added features that allow them to predict, plan & procure, making this businesses much more financially efficient.”
Antonio Bejarano
Head of eCommerce at Intropia
“For years we faced issues with consumer confidence in online shopping and tested many technologies to reduce returns. Then Usizy blew us away and got real results in such a short amount of time. We are happy to have them as our partner.”
Eduardo Berrocal
CEO at Runnics
“Footwear returns are a major contributor to logistics costs. uSizy’s team tackled these problems, successfully reduced returns and related costs, and daily improves our business by helping us manage sizing and stock. A great partner!”
Kris Johnson
Head of Industry, Retail at Google
“Usizy is one of the best solutions I have seen in recent years. Although the front-end seems simple, the back-end is built with a really innovative technology. Without a doubt, every retailer should add Usizy to their eCommerce. ”
Boost your business... even more!
Our profit solutions for
today’s business world.
We develop products with and for our customers in order to help them improve their business in the different pains of their day to day life:
size, stock, price, logistics, etc.
