AI-powered chatbot

Smart Assistant

Smart Assistant provides unprecedented intelligent conversational flows and goes beyond scripted replies—delivering natural, intelligent conversations by understanding your products, your customers, and your way of working.

Improve your business instantly by boosting sales and enhancing your customer support and satisfaction.

No more endless processes, complex prompts, manual setups and headaches. Smart Assistant is built to cut effort, reduce costs, and free your team from repetitive and unproductive tasks.

It is not the first bot... It is the best!

" Hi, I'm Anna and I'd love to introduce you to Smart Assistant. "

Discover the full power of Smart Assistant

Super easy integration

Intelligent and human conversation flows

Personal Shopper: (advanced details, product and outfits recommendations, our Size Adviser engine included, and much more.)

Smart and full traceability: orders, returns, refunds, exchanges, etc.

Marketing AI: Notifications, Size Adviser, campaigns, etc.

Content AI: Account, payments, legal, transactions, processes, countries, etc.

Multi-language, multi-profile, multi-platform and feedback system included.

Customer Support · Agent hub and integration with third parties

Store Finder: Shop search and map display with all information, stock, click & collect option, etc.

Analytics Lab: All about KPIs, conversations, improvements points, feedback, etc.

Impact on your eCommerce

Smart Assistant drives growth across your eCommerce

From purchase support to returns, personalization, and sales optimization—Smart Assistant adds value at every stage of the customer journey.

Smart conversations

Intelligent conversation flows

Smart Assistant does not just reply, it creates natural, human-like conversations. It understands context, adapts instantly, and makes every interaction feel effortless.

Smart STock - Measure current stockouts impact

Human-like conversations.

Smart Stock - Predict future stockouts and overstock.

Context-aware, accurate answers.

Smart Stock - Reduce user frustration.

Adaptive and intelligent flows.

More sales and fewer returns

Personal Shopper

Smart Assistant handles product questions and gives personalized recommendations (style, size, availability, price, etc.) helping customers choose with confidence.

Smart Pricing - Improve pricing intelligence.

Technical answers on product details.

Smart Pricing - Optimize margin processes.

Smart product and outfit recommendations.

Smart Pricing - Maximize profits.

Customised advanced searches.

Reduces resource costs

Full Traceability

Smart Assistant raises the bar in operational traceability—providing clear, intelligent communication for every step of your logistics and customer journey.

Smart STock - Measure current stockouts impact

Order and return tracking.

Smart Stock - Predict future stockouts and overstock.

Tracking of exchanges, refunds, and more.

Smart Stock - Reduce user frustration.

Integration with any logistics or transport provider.

Targeted campaigns

Marketing AI

Make every conversation a campaign opportunity. Share tailored promotions, product launches, and seasonal offers—always relevant, always on time.

Smart Pricing - Improve pricing intelligence.

Personalized on-site campaigns.

Smart Pricing - Optimize margin processes.

Promotions and seasonal launches.

Smart Pricing - Maximize profits.

Push campaigns across channels.

Sizing

Size Adviser engine

Smart Assistant integrates our Size Adviser technology to guide every shopper to the right fit, reducing returns and boosting confidence in purchase decisions.

Smart STock - Measure current stockouts impact

Built-in Size Adviser engine.

Smart Stock - Predict future stockouts and overstock.

Personalized recommendations by profile and product.

Smart Stock - Reduce user frustration.

Works across all categories, genders, and ages.

Loyalty

Promotion & Discounts

Smart Assistant empowers your loyalty and retention strategy by resolving any query related to promotions, discounts, or rewards—ensuring customers always feel valued.

Smart Pricing - Improve pricing intelligence.

Information on loyalty cards and gift cards.

Smart Pricing - Optimize margin processes.

Support for discounts, campaigns, and special offers.

Smart Pricing - Maximize profits.

Assistance with usage, applications, and issues.

Smart library

Content AI

Smart Assistant becomes your knowledge hub, delivering clear answers on policies, orders, payments, and account issues: always accurate, always on brand.

Smart Pricing - Improve pricing intelligence.

Information on eCommerce policies.

Smart Pricing - Optimize margin processes.

Support on orders, shipments, payments, refunds and more.

Smart Pricing - Maximize profits.

Account and access assistance.

Stores

Store Finder

Help customers easily locate and connect with your physical stores: complete with details, stock availability, and service options.

Smart Pricing - Improve pricing intelligence.

Nearby store search.

Smart Pricing - Optimize margin processes.

Find by location, postcode, or city.

Smart Pricing - Maximize profits.

Full details for each store.

Super easy integration

The most powerful chatbot with just 2 lines of code

Embed Smart Assistant in minutes. Compatible with all platforms and frameworks, built for every channel, and fluent in any language for a consistent experience everywhere.

Omnichannel experience

Multi-Channel

Smart Assistant connects seamlessly across all channels where your customers interact (Web, App, Social networks, or Messaging apps).

Smart Pricing - Improve pricing intelligence.

Unified conversations across web, app, social, and messaging channels.

Smart Pricing - Optimize margin processes.

Consistent experience and responses no matter the touchpoint.

Smart Pricing - Maximize profits.

Centralized data to personalize interactions and improve performance.

User personalization

Multi-Profile

Smart Assistant adapts to multiple user profiles within the same user, offering tailored recommendations and personalised guidance for each individual, family member or different buyer profile.

Smart STock - Measure current stockouts impact

Separate profiles for each user.

Smart Stock - Predict future stockouts and overstock.

Personalized size, product, and outfit recommendations per profile.

Smart Stock - Reduce user frustration.

Ongoing learning that adapts to each user’s behavior and history.

Advanced engine

Multi-Language

Smart Assistant speaks your customers’ language. No manual translations, no duplicated content: just fluid, natural conversations in any language, across all markets.

Smart Pricing - Improve pricing intelligence.

Instant multilingual conversations without extra setup.

Smart Pricing - Optimize margin processes.

Automatic adaptation to regional terms, styles, and contexts.

Smart Pricing - Maximize profits.

Consistent customer experience worldwide.

Connect with everything

Multi-Platform

Smart Assistant integrates with any eCommerce platform, system, or provider, connecting to your existing ecosystem to deliver answers backed by real-time data.

Smart STock - Measure current stockouts impact

Integration with order, return, and ticketing systems.

Smart Stock - Predict future stockouts and overstock.

Access to payments, catalogs, logistics, and inventory.

Smart Stock - Reduce user frustration.

Unified user data to personalize every conversation.

Technology & Innovation

One platform.
All your insights.

Smart Assistant Dashboard centralizes every conversation and interaction, transforming them into actionable business intelligence. From sales performance to customer support efficiency, gain full visibility of how your assistant drives growth across all channels and markets.

Our dashboard combines metrics on conversion impact, customer engagement, and operational efficiency with audience insights such as profiles, languages, and geographies. It also surfaces trends and areas for improvement, giving you a clear view of friction points and opportunities.

Smart Assistant - Performance
Super easy integration

The best chatbot with only 2 lines of code

With Size Adviser already integrated, it is only necessary to add the new 2 lines to use the Smart Assistant API. But the bot cannot make things up, so we recommend to check the content and information provided by your eCommerce.

Product & Customer Service

What our clients say about our technology and service

Our clients highlight the value of a truly personalized service—from onboarding and product analysis to benchmarking, monitoring, and continuous improvement. Every step is designed to maximize results and simplify operations.

Today, Smart Assistant powers over 3,000 brands in more than 150 countries and 25 languages. Built to work on any platform, channel, or technology, it integrates seamlessly with international standards and systems, ensuring reliability and scalability worldwide.

Boost your business... even more!

Our profit solutions for
today’s business world.

We develop products with and for our customers in order to help them improve their business in the different pains of their day to day life:
size, stock, price, logistics, etc.

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